Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Fragrant Nature Retreat and Resort's relationship with you in relation to this website.
The term ' Fragrant Nature Retreat and Resort's ' or 'us' or 'we' refers to the owner of the website. Our company registration number is U55101KL2004PTC017091 and Nedungolam, Kollam. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without [business name]'s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
"We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time"

Cancellation Policy :

Cancelling 30 days prior to the date of arrival will be refunded in full.

Cancelling 15 days prior to the date of arrival is eligible for 50% refund.

Cancelling 7 days prior to the date of arrival is eligible for 25% refund.

Cancelling within 7 days of arrival is not eligible for any refund.


No refund for cancellation on Peak Period (December 21st to January 07th)

Any bank charges on refunding will be applied.

Online refunds for bookings made through the website usually take 7-10 working days.

Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.

The original receipt must be presented for processing the refund.

Child Policy :

Children below 6 years goes complimentary.

6 - 12 years : Rs.2000

12 years and above : Rs.2500





Policy Note for Fragrant Nature Properties:

Visitors are not allowed in the guest room for all our properties.

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